Enterprise Workforce Management Solutions

Features Unique to Pipkins Solutions

One Database

Eliminates the complexity of multi-provider, multi-database solutions. Keep it simple. Avoid all the extra headaches and hassles ...
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Advanced Forecasting

Pipkins’ Merlang® algorithms provide advanced features and capabilities not possible with WFM tools using older Erlang-C models ...
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State-of-the-Art Scheduling

Uses our proprietary Sum of Squares – Least Sum of Squares Algorithm for superior scheduling accuracy ...
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Policy Customizations

Make minor or major adjustments to any part of your workforce process quickly & easily. Ideal for all those “what ...
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Request Demo or call 800.469.6106

Solutions
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- Vantage PointVantage Point is Pipkins’ premier enterprise workforce management product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management and performance management.
  Vantage Point
  Vantage Point is Pipkins’ premier enterprise workforce management product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management and performance management.
  Learn More Request a Demo or call 800.469.6106
- WebAccessWebAccess was created to improve communication and automate many routine tasks for agents and their supervisors. Streamlined communications and process automation are critical for organizations to enhance employee morale by providing the necessary tools to perform day-to-day tasks in fast, efficient ways.
  WebAccess
  WebAccess was created to improve communication and automate many routine tasks for agents and their supervisors. Streamlined communications and process automation are critical for organizations to enhance employee morale by providing the necessary tools to perform day-to-day tasks in fast, efficient ways.
  Learn More Request a Demo or call 800.469.6106
- DashboardThe Pipkins Dashboard offers valuable ticker-style data in a compact format that arms agents and supervisors with real-time knowledge about individual and contact center performance.
  Dashboard
  The Pipkins Dashboard offers valuable ticker-style data in a compact format that arms agents and supervisors with real-time knowledge about individual and contact center performance.
  Learn More Request a Demo or call 800.469.6106
- Performance ManagementPipkins’ Spreadsheet Performance Management consolidates real-time performance data into customizable reporting and dashboards so you can get the actionable data you need to move the needle. The performance of agent, team, and group metrics can be quickly delivered to every level of organizations from the front office contact center to the back office by utilizing Key Performance Indicators (KPIs).
  Performance Management
  Pipkins’ Spreadsheet Performance Management consolidates real-time performance data into customizable reporting and dashboards so you can get the actionable data you need to move the needle. The performance of agent, team, and group metrics can be quickly delivered to every level of organizations from the front office contact center to the back office by utilizing Key Performance Indicators (KPIs).
  Learn More Request a Demo or call 800.469.6106
- SwiftPik for iOSThe next stage in the evolution of mobile workforce management. SwiftPik for Android coming soon!
  SwiftPik for iOS
  The next stage in the evolution of mobile workforce management. SwiftPik for Android coming soon!
  Learn More Request a Demo or call 800.469.6106
- Mobile AccessMobile device support is now offered exclusively for Pipkins Vantage Point WebAccess module. This enhancement enables users equipped with smart phones or tablets to check agent status at a glance, modify schedules with a click while in meetings or off-site, send messages and notifications and view reports from hundreds of miles away.
  Mobile Access
  Mobile device support is now offered exclusively for Pipkins Vantage Point WebAccess module. This enhancement enables users equipped with smart phones or tablets to check agent status at a glance, modify schedules with a click while in meetings or off-site, send messages and notifications and view reports from hundreds of miles away.
  Learn More Request a Demo or call 800.469.6106
- Real-Time AdherenceIf your agents are not adhering to the optimal schedules delivered by the workforce management system, this will contribute to lost time and higher costs, which hurt your bottom line. Real-Time Adherence is a key ingredient in managing your workforce and delivering industry standard KPIs, while improving your overall productivity.
  Real-Time Adherence
  If your agents are not adhering to the optimal schedules delivered by the workforce management system, this will contribute to lost time and higher costs, which hurt your bottom line. Real-Time Adherence is a key ingredient in managing your workforce and delivering industry standard KPIs, while improving your overall productivity.
  Learn More Request a Demo or call 800.469.6106
- @HomeVantagePipkins’ @HomeVantage gives organizations the ability to effectively manage their agents as the “Home Shoring” phenomenon continues to rapidly grow. Companies want to offer highly skilled employees a flexible work environment, making at-home scheduling even more important.
  @HomeVantage
  Pipkins’ @HomeVantage gives organizations the ability to effectively manage their agents as the “Home Shoring” phenomenon continues to rapidly grow. Companies want to offer highly skilled employees a flexible work environment, making at-home scheduling even more important.
  Learn More Request a Demo or call 800.469.6106
- Hosted, Premise-Based and Mobile WFMThere are three basic types of workforce management solutions: Hosted, Premise-Based and Mobile. Here at Pipkins, we offer all three options so we can better meet your organization’s specific needs.
  Hosted, Premise-Based and Mobile WFM
  There are three basic types of workforce management solutions: Hosted, Premise-Based and Mobile. Here at Pipkins, we offer all three options so we can better meet your organization’s specific needs.
  Learn More Request a Demo or call 800.469.6106
- Features Unique to Pipkins SolutionsThere are four key differentiators that set Pipkins apart from our competitors when it comes to the technology we use in our workforce management solutions:
  Features Unique to Pipkins Solutions
  There are four key differentiators that set Pipkins apart from our competitors when it comes to the technology we use in our workforce management solutions:
  Learn MoreRequest a Demo or call 800.469.6106
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Features Unique to Pipkins Solutions

Features Unique to Pipkins Solutions

One Database

Advanced Forecasting

State-of-the-Art Scheduling

Policy Customizations

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Resources

Social Networks

Vantage Point

WebAccess

Dashboard

Performance Management

SwiftPik for iOS

Mobile Access

Real-Time Adherence

@HomeVantage

Hosted, Premise-Based and Mobile WFM

Features Unique to Pipkins Solutions