The customer journey is one of the most critical things on any executive's mind today.
Providing an exceptional customer experience depends on so many factors. One of the most important of these factors requires empowering your front line representatives with tools and information to do the best job possible.
The Pipkins Dashboard offers valuable ticker-style data in a compact format that arms agents and supervisors with real-time knowledge about individual and contact center performance. With the Pipkins Dashboard, you can leverage five standard data views and customize them to suit your operational needs.