Schedule Management

Now intraday management of schedules, as well as, creation of new schedules is as easy as 1-2-3, or click-drag-drop. With our graphical schedule editor you can create, modify, or delete schedules for individuals or multiple agents with simple drag and drop mouse operations. Some of the operations that can be performed on individuals or groups of agents include:

• Assigning sick or vacation time
• Adjusting start or end times
• Sorting by any field imaginable
• Shifting or swapping of schedules
• and many more...

Required, provided, and difference totals are shown for serving teams to allow easy determination of the staffing levels for each time interval as you are making schedule edits.