In addition to the standard reports provided with Vantage Point, Oracle's open SQL interface allows you to create any custom report imagineable from your existing SQL reporting package or any ODBC compliant package.

Crystal Reports, the industry's leading SQL report writer, is bundled with every installation!

Some of the standard reports available include:

Call Center Statistics: Queue Actuals Time Step Queue Actuals Total Day Queue Forecast Time Step Queue Forecast Total Day Serving Team Actuals Time Step Serving Team Actuals Total Day Serving Team Forecast Time Step Serving Team Forecast Total Day Comparison Reports (Graphs): Forecast To Actuals Time Step Forecast To Actuals Total Day Requirements To Actuals Time Step Requirements To Actuals Weekly

Provided Reports: Staff Deviation Summary Report Staff Deviation Detail Report Staff Provided Summary Staff Provided Detail Rolled-Up Staff Prov. Summary Rolled-Up Staff Prov. Detail Staff Comparison Summary Staff Comparison Detail Schedule Reports: Weekly Schedule Summary Wkly Sched Summary Single Staff Weekly Schedule Detail Wkly Sched Sumry by Sched Process

Wkly Sched Detail by Sched Process Custom Schedule Summary Report Custom Schedule Detail Report Sched Hrs by Asgn Category Sched Hrs by Event Type Sched Hrs by Category Sched Hrs by Event Daily Shift Summary Sign In/Sign Out Whereabouts By Activity Whereabouts By Staff Whereabouts By Staff/Activity Whereabouts By Date

Preference Reports: Wkly Sched Summry by Rot Pos & Pref Wkly Sched Detail by Rot Pos & Pref Current Preference Points Report Pref Points & Rota by Sched Process Preference Points By Sched Process Rotation Position By Sched Process Roster Reports: Roster Staff Deviation Summary Roster Staff Deviation Detail Roster Provided Summary Roster Provided Detail Rolled-Up Roster Prov Summary Rolled-Up Roster Prov Detail

Roster Positions Schedule Detail Roster Positions Schedule Summary Weekly Sched Summary By Roster Pos Weekly Sched Detail By Roster Pos Real Time Adherence Reports: Current Real Time Adherence Recent Real Time Adherence Historical Real Time Adherence and many others...