Vantage Point is our premier enterprise product featuring comprehensive scheduling, forecasting, and planning functionality
for complete enterprise-wide multi-site call center workforce management.
Vantage Point is the world's only workforce management
system designed to provide answers to the most challenging call center forecasting and
scheduling problems. Whether you have 3000 agents or just 30, Vantage Point
provides the flexiblity and advanced technology you
need to manage all the activities of your call center.
Vantage Point embodies a true client-server architecture, coupled with the power of an Oracle database and the Windows Server operating system. Some of the features of Vantage Point are:
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Advanced Forecasting with patented Merlang algorithms |
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Scheduling in Skill-Based environments using SkillSense™ technology |
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Easy to use point-and-click graphical Schedule Management tools |
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Total ACD Integration for Data Collection across multiple sites and timezones |
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Workload distribution/automation with Multiple Application Server (MAS) |
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Comprehensive Analysis and Reporting capability |
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Complete Multi-site Management |
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Attendance Preferences |
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Support for Multi-media environments |
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Open Architecture / ODBC access |
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Live Real-Time Adherence monitoring (1) |
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WEB access module for agents and administrators (1) |
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Scenarios (Perform " What-If " operations) |
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Filters (Data can be filtered to many levels for easier management) |
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Linked Shortcuts (Perform multiple repetitive operations with a single click) |
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Scheduling Reoptimization |
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Interactive Voice Response (IVR) Interface |
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Other recent additions...
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E-Mail integration |
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Automated Data Exports |
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WYSIWYG (What you see is what you get) Report Distribution |
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Budgeting Vantage Point |
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Data-Level Security and Filtering |
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Agent Productivity/Statistics Reporting |
View additional information about Vantage Point.
(1) These items are optional modules.
Contact Pipkins for additional information on this product or request additional information online.
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