"The call center analysis tool every manager needs..."

Merlang Call Center Consultant is our introductory product suitable for individual call center consultants or managers - featuring enhanced Merlang (Modified Erlang) calculations to provide answers for staffing, trunking, profits, and service level questions.
Features include:

• Profits Calculations
• Agent Requirements
• Service Level Analyses
• Trunking Requirements
• Utilization Reports
• Erlang Calculator (Erlang-B / Erlang-C)

View additional information about Merlang Call Center Consultant.

Download a demo of the Merlang Call Center Consultant, or order ($399 US) a complete version.

Contact Pipkins for additional information on any of these products or request additional information online.