Merlang Call Center Consultant is our introductory product suitable for individual call center consultants or managers - featuring enhanced Merlang (Modified Erlang) calculations to provide answers for staffing, trunking, profits, and service level questions.

Features include:

	Profits Calculations
	Agent Requirements
	Service Level Analyses
	Trunking Requirements
	Utilization Reports
	Erlang Calculator (Erlang-B / Erlang-C)

View additional information about Merlang Call Center Consultant.

Download a free demo of the Merlang Call Center Consultant, or order a complete version ($399 US).

Contact Pipkins for additional information on any of these products or request additional information online.