Pipkins Simplifies Multi-Site Agent Adherence Monitoring with New Graphic-Based ‘RTA Global’ Tracking System
Cuts Costs by Enabling One-Stop, At-a-Glance Status Checks for All Contact Centers
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Pipkins Ends 2007 on a High Note with New Upgrades
New features which significantly enhanced the ability of supervisors to track agent monitoring
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Real-Time Agent Adherence PLUS
A Breakthrough Visual System for At-a-Glance Agent Monitoring
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Customer Case Study: CaLLogix
CaLLogix Case Study
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Pipkins selected for membership in Avaya DeveloperConnection Program
Network of companies creates innovative, IP-enabled Intelligent Communications applications that extend value of multivendor networks
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Pipkins Inc. Annual User Group
Pipkins sees record attendance at annual user group meeting
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Customer Success Story: Nextel Partners, Inc.
Pipkins provides solution to a reporting problem for Nextel Partners, Inc.
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Voice Print, Syntora, and Pipkins Launch "Solution Made Easy^TM"
Leading Contact Center Software Developers Partner to Provide One Stop Workforce Optimization Shop
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Finding a Solution to a Reporting Problem
Interview with Pipkins’ Customer Nextel Partners, Inc
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Customer Success Story: Knights Direct
Knights Direct Saves Time and Improves Results By Using Pipkins Vantage Point
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Pipkins’ Vantage Point Adds New Pop-Up Message Tools To Help Call Centers Maintain Service Levels
Real-Time Alerts Can Now Be Issued for Schedule Non-Compliance
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Customer Success Story
Vermont Country Store
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Pipkins Teams with Syntora to Integrate Workforce Scheduling with Agent Productivity Tools for Peak Contact Center Efficiency
Agreement Will Help Improve Operations by Optimizing Agent Performance
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Texas Digital Systems Announces Partnership with Pipkins, Leading Provider of Workforce Management Solutions
Combined Forces Offer Customers Premier Call Center Solutions
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Navy Federal Credit Union Saves $800,000 in One Year by Adopting Pipkins' Software for Contact Center Scheduling
Savings Reflect Better Agent Utilization, Faster Call Handling and Reduced Toll Costs
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Pipkins Introduces Real-Time Intra-Day Optimization Suite
The First Complete Toolkit for Expediting Current-Day Staffing Changes in Call Centers
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New Agent Notification Module for Pipkins' Vantage Point Sends Pop-Up Alerts for Intra-Day Schedule Adjustments
Supervisors Can Send New Schedules, Request Overtime without Disrupting Operations
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MBS Books Reduces Labor Costs, Increases Agent Productivity by Adopting Pipkins' Vantage Point for Call Center Scheduling
System Eliminated $50,000 in Agency Temp Hirings in One Month Alone
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Pipkins adds Iontas technology to Vantage Point, enabling call centers to track agent computer use
Navigation Patterns Will Help Guide Training, Allow Scheduling To Reflect Desktop Activities
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New IVR Module for Pipkins' Vantage Point Software Streamlines Call Center Change Requests & Schedule Retrieval
Can Be Accessed by Both Agents and Supervisors
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Pipkins' Vantage Point Adds Intra-Day Schedule Reoptimization, Simplifying Current-Day Staffing Changes for Call Centers
Adjusts Schedules for Absences & Other Variables; Notifies Agents Automatically
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