Pipkins Simplifies At-Home Agent Implementation

The At-Home Agent Model continues to change call center operations. At-Home Agent Industry Leader, Michelle Rowan, predicts that the number of U.S. companies using the At-Home Agent model will increase to 80% by 2013. Companies currently utilizing remote agents report streamlined operations, improved customer service, decreased call center costs, and increased agent retention and job satisfaction. The benefits of At-Home Agents are compelling and implementation is becoming a viable option for many centers. For centers considering the use of remote agents, Pipkins simplifies the process and provides sophisticated tools to ensure optimum results for at-home workers.

Pipkins Simplifies At-Home Agent Implementation (PDF file)