Multi-media Support

Vantage Point is ready for the continually evolving multi-media call center. It was engineered from the beginning to accept and process data from any type of CRM media. Whether you have email, FAX, or just phone traffic - Vantage Point is ready to handle your scheduling and forecasting needs.

Forecasting for multi-media events (email, fax, web chat, etc.) is principally the same as for calls.

The forecast must take into account the trends, growth, special events, distribution, and so on. This information may be collected automatically from the email routing system. Email routing packages provide the necessary reports on email received, time to handle, etc.

Pipkins flexible report parsing system enables the integration of multi-media data collection and forecasting into the overall call center forecasts.