Merlang Call Center Consultant is our introductory product suitable for individual call center consultants or managers. Merlang Call Center Consultant is a Windows based application that supplies all the tools necessary to develop agent requirement projections, service level analyses, trunking requirement projections, and utilization reports. It serves as a guide to call center profitability, determining the level of service that should be delivered to maximize profits. The Merlang Call Center Consultant uses Pipkins' proprietary Merlang equations, that have been proven to outperform the traditional Erlang-C equations.

System Requirements:

• Operating System: Windows 9x, ME, NT, 2000, XP
  
• Memory: Minimum 2 Meg RAM
  
• Processor: Minimum 133 Mhz
  
• Display: VGA
  
• Disk Space: 1 Mb
  

Download a demo of the Merlang Call Center Consultant, or order ($399 US) a complete version.