You can configure your workforce management tasks to run in real-time, or be queued for execution as soon as required resources become available. You can also configure workforce management tasks to run on a specific application server, or to run on all available servers. The primary goal of the MAS feature is to maximize throughput. MAS monitors the load on the processors and the available memory for all application servers, and ensures that tasks are dispatched and executed in the shortest amount of time.

MAS gives you the freedom to "submit it and forget it". You can configure your most common workforce management tasks to occur automatically once a week, hourly, or at almost any other regular interval. And since you specify the data source and how the data will be used in the operations, you can even submit a task that creates a weekly schedule for your workforce every Monday morning at 8:00 AM, based upon the weekly staffing requirements data for the current week to be scheduled. MAS also allows you to link workforce management tasks together, submitting them in one step. A single submission could forecast call volumes, then compute the staffing requirements, and finally schedule your agents, leaving you free to attend to the daily operational maintenance of the call center.

This window controls the ability to "submit it and forget it". Recurrence parameters are configured for selected operations. These parameters include the frequency of recurrence, when to start the operation, a number of iterations if necessary, the data source and range, and which data future executions will use. So once you submit it, all you really need to remember is to forget it.