 Enterprise Workforce Management ...Since 1983 |
Thirteen Industry-First Applications
Pipkins is the Only Company to Consistently Deliver Superior
Workforce Management Solutions with
Thirteen Industry-First Applications
Since 1983, Pipkins has consistently and continually created and delivered cutting edge solutions for the call center industry. While many of these applications are common place in today's technology, Pipkins was the first to create and deliver the following solutions:
| 1984 | Back office (non-phone related) processes |
| 1992 | Merlang (modernized Erlang C) |
| 1996 | Vantage Point forecasting and scheduling |
| Skills based routing | |
| Web agent access | |
| 1997 | Multimedia queueing |
| 2003 | Intraday schedule reoptimization |
| Agent notification | |
| 2006 | Ability to incorporate 1-N policies and procedures into vacation tool |
| 2007 | Spreadsheet integration tool |
| 2008 | Smart phone support |
| Real Time Adherence (RTA) Plus | |
| RTA Global View |
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Pipkins, Inc. - 16690 Swingley Ridge Rd, Suite 150 - Chesterfield, MO 63017
Phone: 314-469-6106 - Fax: 636-590-4454 - Email: info@pipkins.com
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