Pipkins Inc, a rapidly growing worldwide leader and supplier of Workforce Management software and services for the telecommunications industry is currently seeking candidates for the following positions.


.Net Developer

Job Description:

Create and maintain Internet/Intranet/Executable applications for Workforce Management systems using ASP.Net/C# and other web technologies.

A qualified candidate should have the following experience:

• 1+ years of .NET programming with C#, ASP.Net, .Net 2.0, and Visual Studio 2005 or greater
  
• 3+ years of Web development with data driven web applications (HTML, CSS, JavaScript)
  
• 1+ years experience with classic ASP (VBScript)
  
• 1+ years of Oracle experience (Stored procedures, queries)
  

General qualifications:

• Degree Preference: Bachelor's degree in Computer Science, Engineering, or related field.
  
• Strong knowledge of Microsoft technologies.
  
• Solid analytical skills in assessing functional and technical requirements.
  
• Excellent organizational and communication skills, both verbal and written.
  
• Ability to work independently as well as a member of a team.
  
• Experience operating in a disciplined engineering environment.
  
• Able to solve a problem on his/her own by utilizing experience and other resources.
  

Workforce Management Consultant

Full time position for a workforce management consultant. The ideal candidate will have a minimum of three years progressive project management experience with enterprise application software, preferably used in the call center industry.

Responsibilities:

• Lead Consultant on Best Practices review engagements on key accounts.
• Serve as liaison between End User and Development department.
• Analyze client’s current workforce management processes and make recommendations to management to modify those processes to realize the most value out of its workforce management application.
• Performing software upgrades as necessary.
• Travel ranging from 25% to 75%.

• Project management professional having experience with Enterprise Application Project from installation through support (e.g. SAP, PeopleSoft, CRM, or workforce management software).
• Call center management experience in either a supervisory or analyst capacity.
• Strong Analytic Skills utilizing call center metrics.
• Experience with a workforce management scheduling application (Pipkins’ Vantage Point a plus).
• Working knowledge of all aspects of IT infrastructure – LAN, WAN, VPN, Internet, security, communications.
• Proficiency in PC personal productivity applications (e.g. Microsoft Office).
• Working knowledge of Oracle and/or SQL Application a plus.
• Training experience a plus.
• Must project professional image in all respects.
• Resourceful and independently motivated.
• Problem solving (as opposed to problem identification) mentality.
• Excellent presentation and communication skills - both oral and written.

Qualified candidates should send, Fax, or email a cover letter, resume, and salary history to:

Pipkins, Inc. offers excellent salaries and a full range of benefits (including medical, dental, life insurance, and 401K).