Old Press Releases

Pipkins to Participate in 2011 Call Center Optimization Forums
Highly Anticipated Fourth Annual Event Will Provide Contact Center Professionals with Groundbreaking Strategies and Proven Best Practices to Boost Performance and Profitability
read moreRequires Adobe Acrobat Reader - www.adobe.com

Pipkins Participates in At-Home Agent Seminars
Seminars Facilitated by At-Home Industry Leader, Michelle Rowan
read moreRequires Adobe Acrobat Reader - www.adobe.com

Cicero Inc, Partners with Pipkins, Inc. to Deliver Contact Center Solutions
Press Release
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Pipkins Celebrates Twenty Seven Years of Excellence
Workforce Management Solutions Company Reports Increased Customer Base and Significant Software Upgrade for 2010
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Contactual partners with Pipkins to provide workforce management to contact center customers
Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software
read more

Leading Workforce Management Provider, Pipkins, Receives Two Prestigious Awards From Industry Experts
Pipkins Rated Highest Among Workforce Management Vendors; Industry-First Real-Time Adherence Global View Named Workforce Management Product of the Year
read more

Registration Fee Waived for 2009 Call Center Optimization Forum
Technology Leaders Pitch In to Provide Opportunity for Contact Center Professionals to Learn Strategies and Best Practices to Survive and Thrive in Challenging Economic Climate
read more

Pipkins Receives Highest Ratings in Overall Customer Satisfaction in DMG Consulting LLC Report
Pipkins Rated Highest Among Workforce Management Vendors in Product Solution, Implementation, Service & Support, Training, and Professional Services in Leading Industry Analyst Firm's Customer Survey
read more

Economic Chaos, Looming Recession, Market Upheaval And Uncertainty
Four Reasons Why Now Is The Time To Buy Workforce Management Software
read more

Pipkins Ends 2008 With Important New Features
Newest Vantage Point Upgrades Further Reduce Call Center Overhead
read more

Pipkins Simplifies Multi-Site Agent Adherence Monitoring with New Graphic-Based 'RTA Global' Tracking System
Cuts Costs by Enabling One-Stop, At-a-Glance Status Checks for All Contact Centers
read more

Pipkins Ends 2007 on a High Note with New Upgrades
New features which significantly enhanced the ability of supervisors to track agent monitoring
read more

Real-Time Agent Adherence PLUS
A Breakthrough Visual System for At-a-Glance Agent Monitoring
read moreRequires Adobe Acrobat Reader - www.adobe.com


- - 2006 - -

Customer Case Study: CaLLogix
CaLLogix Case Study
read more

Pipkins selected for membership in Avaya DeveloperConnection Program
Network of companies creates innovative, IP-enabled Intelligent Communications applications that extend value of multi-vendor networks
read more

Pipkins Inc. Annual User Group
Pipkins sees record attendance at annual user group meeting
read more

Customer Success Story: Nextel Partners, Inc.
Pipkins provides solution to a reporting problem for Nextel Partners, Inc.
read more

Voice Print, Syntora, and Pipkins Launch "Solution Made EasyTM"
Leading Contact Center Software Developers Partner to Provide One Stop Workforce Optimization Shop
read more


- - 2005 - -

Customer Success Story: Knights Direct
Knights Direct Saves Time and Improves Results By Using Pipkins Vantage Point
read more

Pipkins Vantage Point Adds New Pop-Up Message Tools To Help Call Centers Maintain Service Levels
Real-Time Alerts Can Now Be Issued for Schedule Non-Compliance
read more


- - 2004 - -

Customer Success Story
Vermont Country Store
read more

Pipkins Teams with Syntora to Integrate Workforce Scheduling with Agent Productivity Tools for Peak Contact Center Efficiency
Agreement Will Help Improve Operations by Optimizing Agent Performance
read more

Texas Digital Systems Announces Partnership with Pipkins, Leading Provider of Workforce Management Solutions
Combined Forces Offer Customers Premier Call Center Solutions
read moreRequires Adobe Acrobat Reader - www.adobe.com


- - 2003 - -

Navy Federal Credit Union Saves $800,000 in One Year by Adopting Pipkins' Software for Contact Center Scheduling
Savings Reflect Better Agent Utilization, Faster Call Handling and Reduced Toll Costs
read more

Pipkins Introduces Real-Time Intra-Day Optimization Suite
The First Complete Toolkit for Expediting Current-Day Staffing Changes in Call Centers
read more

New Agent Notification Module for Pipkins' Vantage Point Sends Pop-Up Alerts for Intra-Day Schedule Adjustments
Supervisors Can Send New Schedules, Request Overtime without Disrupting Operations
read more

MBS Books Reduces Labor Costs, Increases Agent Productivity by Adopting Pipkins' Vantage Point for Call Center Scheduling
System Eliminated $50,000 in Agency Temp Hirings in One Month Alone
read more

Pipkins adds Iontas technology to Vantage Point, enabling call centers to track agent computer use
Navigation Patterns Will Help Guide Training, Allow Scheduling To Reflect Desktop Activities
read more

New IVR Module for Pipkins' Vantage Point Software Streamlines Call Center Change Requests & Schedule Retrieval
Can Be Accessed by Both Agents and Supervisors
read more

Pipkins' Vantage Point Adds Intra-Day Schedule Re-optimization, Simplifying Current-Day Staffing Changes for Call Centers
Adjusts Schedules for Absences & Other Variables; Notifies Agents Automatically
read more

-- 2002 --

Pipkins announces subscription based workforce management solution
Pipkins' Workforce Management Solution for Call Centers Now Available as Internet-Based Subscription Service

[details]


Pipkins Announces the Release of Vantage Point 8.0
Pipkins Adds Industry-First Automation to Vantage Point

[details]


Pipkins Supports Society of Workforce Planning Professionals (SWPP) with Bronze Sponsorship
The Society of Workforce Planning Professionals (SWPP) announced today that Pipkins, innovator and leading supplier of workforce management solutions, has become a Bronze Sponsor.

[details]


Pipkins Partners with People Management
Pipkins, Inc partners with People Management Software Company, Iontas Ltd.

[details]


Pipkins Releases Advanced Vacation Planning Module
New web-based Vacation Planning module has been added to Pipkins suite of workforce management products

[details]


Pipkins enhances Vantage Point with major new functionality
Vantage Point enhanced with new advanced email, reporting, automation and security functionality

[details]


-- 2001 --

Navy Federal Credit Union Installs Maxima Advantage
Navy Federal Credit Union Installs Pipkins' Maxima Advantage To Automate Agent Scheduling for 10 Call Centers

[details]


Pipkins forms strategic alliance with Intecom
Intecom to Market Pipkins Inc. Workforce Management Solutions And Provide Integration and Support Through Its Professional Services Division

[details]

-- 2000 --

Mustang.comTM and Pipkins Join Forces In eService Workforce Management
Integration of Workforce and Email Management packages

[details]


Pipkins Enhances Industry-Leading Workforce Management System With New Wireless Capability
Maxima Advantage© adds Wireless Browser-Enabled Device Capability

[details]


SkillSenseTM multi-skill functionality available for Maxima Advantage©
Maxima Advantage© adds second generation of multi-skill scheduling functionality

[details]

 


Articles & White Papers

      Improve Back-Office Performance
    Enterprise workforce management can fine-tune operational efficiencies
    ( as published in Scotsman Guide )
     by Bob Webb, Vice President of Sales. Requires Adobe Acrobat Reader - www.adobe.com

      Back Office Scheduling
    A Critical Component for Improving Organizational Efficiency
     by Pipkins, Inc. Requires Adobe Acrobat Reader - www.adobe.com

      Pipkins Provides Pro-Active Support to Hosted Customers
    Pipkins Protects Customers by Monitoring for Errors
     by Pipkins, Inc. Requires Adobe Acrobat Reader - www.adobe.com

      Pipkins Best of Breed White Paper
    Building the Case for Best-of-Breed Workforce Management Vendors
     by Pipkins, Inc. Requires Adobe Acrobat Reader - www.adobe.com

      Why Do Workforce Management Systems Fail?
    Steps to prevent WFMS failure
    by Bob Webb, Vice President of Sales.

      Pipkins Saas White Paper
    Maximizing Your Workforce Management Software in a SaaS Environment
     by Pipkins, Inc. Requires Adobe Acrobat Reader - www.adobe.com

      Workforce Management for the Masses
    Hosting removes the pain while you keep the gain
     by The PELORUS Group Requires Adobe Acrobat Reader - www.adobe.com

      Policies and Advanced Directives
    No More Wishing and No More Waiting
     by Pipkins, Inc.

      Accurate Forecasting for Special Events
    Accurate forecasting is the most important component of workforce management software
     by Bob Webb, Vice President of Sales.

      Three Strategies for Optimal Agent Adherence
    Try these three simple strategies for improved service levels
     by Bob Webb, Vice President of Sales.

      Snow, Sickness & Other Aggravations
    Adjusting for Daily Staffing Surprises
     by Valarie Carbo, Senior Consultant, Pipkins, Inc.

      9 Tips for Evaluating Workforce Management Systems
    ( as published in Multichannel Merchant Magazine )
     by Bob Webb, Vice President of Sales.

      One Step At A Time:
    How World Class Contact Centers Are Achieving Their Workforce Optimization Goals
    ( as published in TMCnet )
     by Bob Webb, Vice President of Sales.

      Agent Adherence 101:
    Three Simple Strategies to Improved Service Levels
    ( as published in Connections Magazine )
     by Bob Webb, Vice President of Sales.

      Keeping Call Centers on Track
    Monitoring Agent Adherence Levels
     by Dennis Cox, managing director of PIPKINS UK, Ltd.

      Plagued by Scheduling Woes?
    Boost the accuracy of call volume predictions.
    ( as published in Customer Inter@ction Solutions Magazine )
     by Bob Webb, Vice President of Sales.

      Darwinian Call Centers
    The evolving nature of call centers.
    ( as published in C@LL Center CRM Solutions Magazine )
     by Dennis Cox, managing director of PIPKINS UK, Ltd.

      Building The Perfect Call Center
    Workforce Management Software: A Mission-Critical Call Center Component
    ( as published in C@LL Center CRM Solutions Magazine )
     by Jim Hogan, manager of Customer Care, PIPKINS Inc.

      Skill Set Scheduling
    Managing call center scheduling in a Skill-Based Routing environment.
     by Pipkins Inc.

      Handling Multi-media Work
    Determining multi-media requirements and scheduling for it.
     by Dennis Cox, managing director of PIPKINS UK, Ltd.

      Skill Based Routing and WFM Scheduling
    Scheduling in Skill Based Routing environments.
     by Pipkins Inc.

      WFM and your ACD
    The interaction of Workforce Management Systems with your ACD.
     by Jim Bach, Manager of External Interfaces and Web Development

      Skill Based Routing vs Skill Set Scheduling
    Scheduling in Skill Based Routing environments.
     by Dennis Cox, managing director of PIPKINS UK, Ltd.

 


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