ABOUT Pipkins, Inc.
Pipkins Inc. has been at the forefront of Workforce Management Systems development for nearly two decades. Headquartered in St. Louis, Missouri, Pipkins provides modern commercial call centers with advanced sophisticated forecasting and scheduling technology.
Pipkins Inc. has been at the forefront of Workforce Management Systems development for nearly two decades. Headquartered in St. Louis, Missouri, Pipkins provides modern commercial call centers with advanced sophisticated forecasting and scheduling technology.
Founded in the early 1980s, Pipkins' early and continuing associations with British Telecom (BT) and AT&T Network Systems United Kingdom helped establish Pipkins at the forefront of the demanding operator services industry. In 1993 Pipkins reengineered its product line to meet the business needs of the rapidly expanding US commercial call center market. Pipkins, Inc. offers complete technical and human resources in the areas of new product development, technical support, sales, customer service, and training.
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Pipkins has a rapidly expanding installed customer base in the areas of Banking, Cable TV, Catalog Sales, Financial Services, Health Care, Hospitality, Hotel, Insurance, Manufacturing, Member Associations, Outsourcing, Public Utilities, Publishing, Retail Distribution, Travel, and Telecommunications.
There are many trade publications that serve the call center industry. In their pages you can find informative articles about Workforce Management, telephony, telemarketing, and customer service issues. Some of our favorite publications are listed on our call center resources page.
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