St. Louis, Missouri – Pipkins, Inc., a leading supplier of workforce management software/services to the contact center industry, has begun migrating its ticketing system over to Autotask®, according to Dr. James Pipkins, President and CEO of Pipkins.
“This change in our ticketing system will help us improve response time and make the process of submitting work tickets faster and easier moving forward,” said James Pipkins. “Our customers will appreciate the benefits of switching over to the new system. We’re confident of it. Autotask® was a logical upgrade for us.”
Some Pipkins customers are already aware of this change in the firm’s ticketing system, Pipkins explained. These customers have received credentials and begun using Autotask®. Any of the firm’s customers who have not already done so need to contact the Pipkins’ Support Team, so that they can be issued new credentials to access the Autotask® system to submit future work tickets.
Pipkins was founded in 1983 and is based in St. Louis, Missouri. Pipkins is the leading supplier of WFM software and services to the contact center industry, providing state-of-the-art forecasting, planning and scheduling technology for both the front and back office. The firm also has a European office based in the United Kingdom.
For more than 30 years, the firm has created and delivered superior workforce management products for contact centers of all sizes with 13 industry-first applications. Its award-winning Vantage PointSM is the most accurate forecasting and scheduling tool on the market today. It gives managers the ability to solve the complex operational issues in today’s multi-channel contact center environment.
The company has an installed base of solutions in a wide variety of industries, from financial services and health care to travel, telecommunications manufacturing and distribution. All told, Pipkins’ fully integrated solutions forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide. A large number of Pipkins’ installs are replacement systems.