In the current economy, many companies are struggling to stay competitive and meet customer service levels. All expenditures, including your WFM purchasing decision, must count toward increased productivity and provide […]
Archives for 2013
Workforce Management Technology: Your Most Important Investment
According to the PELORUS 2011 Workforce Management Report, the solid business case for workforce management technology remains the most important market driver. PELORUS further suggests there are several non-economic benefits that drive […]
What to Look for When Shopping for Workforce Management Tech
Have you ever made an impulse purchase and felt deep regret afterward? Well, buyer’s remorse also can happen when shopping for workforce management tech. Do your homework and make sure […]
Shop Around for the Right Tech — Know what to look for before you invest in a software system
By Bob Webb, Vice President of Sales, Pipkins Inc. Having buyer’s remorse over the purchase of an appliance, article of clothing or even an automobile is one thing, but regretting spending thousands of […]
Workforce Management Systems Move to the Cloud
There is a chaos theory in physics and mathematics that has been formulated after a great struggle by scientists (Newtonian Physics and Euclidean Geometry). It had long been believed that […]
Promero adds Pipkins Workforce Management Software Vantage Point to Offerings April 10, 2013
Pompano, Florida – April 10, 2013 – Promero, a leading reseller and hosting provider of call center and CRM software announced today that it has become a reseller of Pipkins […]
WFM Provider Pipkins Celebrates 30-Year Anniversary with Record Sales
ST. LOUIS, MO (January 28, 2013) — Pipkins, Inc., a leading workforce management or WFM provider supplying software and services to the call center industry, today announced 2013 marks the […]
30 Years of Excellence: Still Industry Leader in WFM Software Solutions
In a “bigger is better” marketplace, it’s unusual to find a boutique company that can not only survive, but thrive, while competing with the “one solution fits all” mega-companies that […]