ST. LOUIS, MO (April 23, 2012) — Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, today announced a record number of new customer acquisitions in the first quarter of 2012, including several Fortune 500 companies. The company, now in its twenty-ninth year, is growing exponentially in a down economy. “Our key to success is that Pipkins produces one product – workforce management, and our solutions are the most accurate in the industry,” states Bob Webb, VP Sales.
Webb continues “Our customers depend on our reputation and recognize the quality of our solutions. Approximately 80% of Pipkins’ install base is replacement systems because customers either use workforce management systems that are considered a minor part of a ‘one solution fits all’ package, or purchase systems from vendors who do not specialize in workforce management.” According to Webb, companies want to ensure they are getting the best value for their investment in a shaky economy and cannot afford to make purchasing mistakes that result in having to replace an unreliable system. “We do it right the first time,” states Webb, “and our value proposition to our customers is to provide them with the most accurate forecasting tools on the market.”
For almost thirty years, Pipkins has consistently created and delivered superior workforce management products for call centers of all sizes. Pipkins maintains its reputation as an industry leader with thirteen industry-first applications that are three to five years ahead of the industry curve. Pipkins is the only vendor that provides a single server database and architecture platform for workforce and performance management solutions for both the front and back office. All research and development money is devoted to improving efficiency and reducing operating costs.
Pipkins differentiates itself from other vendors with: one database; advanced forecasting capability; policies and directives, a dynamic solution for handling customized organizational rules and policies; @HomeVantage, a sophisticated at-home agent suite; and, Smartphone and iPad interface that allows users to check agent status, modify schedules while in meetings or off-site, send messages and notifications, and view reports from hundreds of miles away.
About Pipkins Inc.
Pipkins Inc., founded in 1983, is the leading supplier of workforce management software and services to the call center industry. Vantage Point, Pipkins’ premier product, is the most accurate forecasting and scheduling tool on the market and enables managers to solve the complicated operational issues in today’s multi-faceted call center environment. Pipkins’ systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide. The company is headquartered in St. Louis, Missouri. For more information, visit www.pipkins.com.