ST. LOUIS, MO (June 22, 2011) — Pipkins, Inc., a leading WFM solutions vendor supplying workforce management software and services to the call center industry, today announced it has implemented a server for hosted customers powered by Fusion-io that supports six times more databases than before. Pipkins saw a significant increase in hosted customers and was challenged to provide a solution to support a wide variety of queries from multiple customers.
Joel Gilbert, CIO of Pipkins, Inc., stated “When we decided to expand our hosted solution, we knew demand would be high. We wanted to ensure we had the highest performance up-front to avoid growing pains down the road.” After scrutinizing various solutions, Pipkins determined that Fusion-io had the best technology that would yield the most benefits, allowing the WFM solutions vendor to better serve its customers.
Fusion-io exceeded Pipkins’ expectations in terms of price, performance, and future operational expenses. Fusion-io eliminated database queuing and wait time; exceeded workload goal of 6x the data load to support more databases; cost a fraction of the closest alternative solution with the lowest future operational expenses; enabled a cloud business to be offered at an attractive, yet profitable, price point; and, fulfilled Pipkins’ commitment to use only state-of-the-art technology in its SAS 70 Type II certified data center.
Gilbert further stated, “Our cloud customers are extremely cost-conscious but not at the expense of performance. We had to design a high-performance, yet affordable, architecture that would scale with rapid growth. Fusion-io was the only provider in its space that was able to satisfy these requirements. It hit our price point and exceeded our performance needs.”
Pipkins provides the highest level of performance and security for its hosted solution, workforcescheduling.com, which utilizes both workforce and performance management, as well as back office, on a single server architecture and platform with access anywhere, anytime. Pipkins is the only WFM solutions vendor offering hosted workforce and performance management, as well as back office capabilities, on a single database.
The benefits of the Pipkins solution, which integrates Fusion-io technology, were recognized at the recent HP Discover 2011 Technology Conference held in Las Vegas, June 6-10, 2011. CIO Joel Gilbert was quoted as part of the HP Discover 2011 presentation: “HP IO Accelerator killed everybody on a price/performance basis. The least expensive enterprise alternative would have cost us 10 times as much. The HP ProLiant solution with HP IO Accelerators was a fraction of this price – and I’m not even including the money we saved on power and rack space. I’d estimate the payback period on the system was literally weeks to months.” HP Discover 2011 Technology Conference is the Enterprise Business event to experience HP’s entire portfolio products, solutions, and services.
About Pipkins, Inc.
Pipkins, Inc., founded in 1983 and headquartered in St. Louis, Missouri, is a leading WFM solutions vendor supplying software and services to the call center industry, providing sophisticated forecasting and scheduling technology for both the front and back office. Workforcescheduling.com is a flexible subscription based solution provided through a secure SAS 70 Type II data center that is physically hardened with the firewall encompassing gold standard IPS inspection. Pipkins’ systems forecast and schedule more than 100,000 agents in over 300 locations across all industries worldwide. For more information, visit www.pipkins.com
Fusion-io is a pioneer of a new storage memory platform that significantly improves the processing capabilities within a data center by moving process-critical, or active data closer to the CPU where it is processed. Called shared data decentralization, this significantly reduces latency while increasing data center efficiency. Fusion’s integrated hardware and software solutions leverage non-volatile memory for enterprise-grade performance, reliability, availability and manageability. For more information, visit www.fusionio.com.