Technology Leaders Pitch In to Provide Opportunity for Contact Center Professionals to Learn Strategies and Best Practices to Survive and Thrive in Challenging Economic Climate
“Last year’s Call Center Optimization Forum was a huge success – we’ve received a lot of feedback that attendees were able to take away best practices around people, processes and technologies and implement immediate changes within their own operations,” said Chris Morrissey, vice president of sales and marketing at VPI. “In light of the current economy, VPI, along with several of our partners, has committed further sponsorship of these events in order to pass on these savings to those who may have otherwise missed out on these valuable sessions. We are confident that, like last year, lessons learned at these events can result in immediate improvements within the attendees’ organizations, and we are proud to sponsor events that offer that type of positive impact.”
With support from leading call center industry networking and educational organizations including CCNG (Call Center Network Group), QATC, SWPP, CRMXchange, Contact Professional, CRMAdvocate and Call Center Times, the 2009 Call Center Optimization Forum seminars will outline breakthrough strategies and techniques that can be used to exceed customer expectations, raise performance standards, intelligently trim costs and achieve attendees’ personal career goals. The seminars will reveal powerful new, cost-effective ways to hire the right employees, set and track the right performance objectives, accurately forecast workload and schedules, improve quality of service, measure and boost customer satisfaction, and win the support of top executives.
Due to limited availability, early registration is recommended in order to guarantee a place at any of the following Call Center Optimization Forum seminars:
- ORLANDO, FLORIDA (April 9th) – http://www.OptimizeYourCallCenter.com/Orlando
- ATLANTA, GEORGIA (May 7th) – http://www.OptimizeYourCallCenter.com/Atlanta
- BALTIMORE, MARYLAND (June 18th) – http://www.OptimizeYourCallCenter.com/Baltimore
- BOSTON, MASSACHUSETTS (July 9th) – http://www.OptimizeYourCallCenter.com/Boston
- PORTLAND, OREGON (August 6th) – http://www.OptimizeYourCallCenter.com/Portland
- ST. LOUIS, MISSOURI (September 10th) – http://www.OptimizeYourCallCenter.com/SaintLouis
- NEW YORK, NEW YORK (October 15th) – http://www.OptimizeYourCallCenter.com/NYNJ
- ANAHEIM, CALIFORNIA (November 5th) – http://www.OptimizeYourCallCenter.com/Anaheim
To register or for additional information on the upcoming 2009 Call Center Optimization Forum seminars, please visit http://www.OptimizeYourCallCenter.com.
VPI (Voice Print International, Inc.) is a premier innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, small- to medium-size businesses, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 35 countries. For more information, visit http://www.VPI-corp.com or call 1-800-200-5430.
Pipkins Inc., founded in 1983, is the leading supplier of workforce management software and services to the call center industry. The company is headquartered in St. Louis, Missouri. For more information, visit http://www.Pipkins.com.
FurstPerson helps contact center organizations FIND, HIRE, and KEEP the right employees by providing contact center organizations with web based pre-screening and assessment tools. FurstPerson has worked in over 150 labor markets in the United States, Canada, India, and the Philippines covering all major call types and job positions, including home agents. FurstPerson’s predictive assessments have helped clients improve new hire retention job performance. For more information on FurstPerson, please visit http://www.FurstPerson.com or call 888-626-3412.
About InMoment (formerly Mindshare) Technologies
InMoment’s (formerly Mindshare) business monitoring tools help companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive Enterprise Feedback Management (EFM) solutions. InMoment’s (formerly Mindshare) proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive reporting. As a hosted system, InMoment (formerly Mindshare) is affordable and flexible, providing automated surveys and reports tailored to each client’s specific needs. The reports are web-accessible 24/7 or by scheduled email delivery. InMoment (formerly Mindshare) serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. Clients range from small regional chains to large multinational corporations. For information, visit http://www.inmoment.com/.