Pipkins, WFM Software Provider, Joins Network of Companies Creating Innovative, IP-Enabled Intelligent Communications Applications ST. LOUIS, MO (September 26, 2006) – Pipkins Inc., a leading WFM software provider supplying workforce […]
Archives for 2006
Maximizing the Benefits of SaaS Workforce Management Software
Software as a Service (SaaS), also known as hosted, enables software to be delivered over the internet and has been available for over ten years. It has gained wide acceptance in the […]
PIPKINS SEES RECORD ATTENDANCE AT ANNUAL USER GROUP MEETING
ST. LOUIS, MO (August 14, 2006) – Pipkins today announced that this year’s annual User Group Meeting held in St. Louis was their most successful since the first meeting held […]
WFO Goals and World-Class Contact Centers
Step by Step: How World-Class Contact Centers Achieve Their Workforce Optimization (WFO) Goals Today many contact centers have already implemented workforce optimization (WFO) solutions. Of those that haven’t, most are […]
One Step At A Time: How World Class Contact Centers Are Achieving Their Workforce Optimization Goals
Most contact centers today are researching — or have already implemented — a workforce optimization (WFO) solution. Satisfied with their call delivery infrastructures (PBXs, ACDs, etc.), contact centers of all […]
Call Center WFM Customer Case Study: CaLLogix
Background for this Call Center WFM Customer Case Study Twenty years ago, CaLLogix was a traditional answering service in Manchester, New Hampshire, answering the phone for doctors, lawyers, plumbers and […]
Workforce Management for the Masses – Hosting removes the pain while you keep the gain
Authored by Dick Bucci, Senior Consultant, The PELORUS Group and Sponsored by Pipkins, Inc. Understanding hosting Have you thought about hosting? No, it’s not about throwing a party for your top agents. Hosting is a delivery […]
PIPKINS PROVIDES SOLUTION TO A REPORTING PROBLEM FOR NEXTEL PARTNERS, INC.
February 7, 2006 – Nextel Partners, Inc. (NASDAQ:NXTP) is the fastest growing wireless carrier and the exclusive provider of digital wireless communications services using the Nextel brand name in mid-sized and […]
Workforce Optimization: Voice Print, Syntora, & Pipkins Team Up
Leading Contact Center Software Developers Partner to Provide One-Stop Workforce Optimization Shop with “Solution Made EasyTM“ Austin, TX (February 6, 2006) – Call Center Demo and Conference – Three of the […]