Have you ever looked at your workforce management (WFM) tool and said, “I wish it could do…..”, knowing that by the time you get the enhancement request to your vendor they […]
Archives for 2005
WFM System Customer Success Story: Knights Direct
Know Your WFM System Tools — Knights Direct Saves Time and Improves Results By Using Full Power of Pipkins’ Vantage Point Knights Direct, producer of the Home Decorators Collection and Soft […]
Accurate Workforce Management Forecasting for Special Events
Accurate workforce management forecasting is the most important component of any workforce management (WFM) software suite, and call centers are inherently susceptible to the inaccuracies of call volume forecasting. Over-staffing […]
Pipkins’ Vantage Point Adds New Pop-Up Message Tools To Help Call Centers Maintain Service Levels
Real-Time Alerts Can Now Be Issued for Schedule Non-Compliance ST. LOUIS, MO (January 11, 2005) – Pipkins Inc. has added new pop-up alert capabilities to its Vantage Point workforce management […]