NASHVILLE, TENNESSEE – July 1, 2002 – The Society of Workforce Planning Professionals (SWPP) announced today that Pipkins, innovator and leading supplier of workforce management solutions, has become a Bronze Sponsor.
“Pipkins brings a long history with the workforce management industry to our team,” said Vicki Herrell, SWPP Executive Director. “With nearly two decades of experience in our industry, we are very excited that Pipkins has joined our team. Our members will benefit greatly from our partnership.”
“Pipkins is committed to the advancement of the workforce management, both in theory and in practice,” said James Pipkins, President. “SWPP is an ideal forum for sharing industry knowledge and promoting best practices within the call center community. We are proud to be a charter member and eager to become a valuable contributor.”
SWPP offers its members many benefits, including regional networking meetings, educational offerings, a quarterly newsletter, and an Annual Conference devoted solely to workforce planning issues. The SWPP website includes such features as online forums, workforce management tools, job and resume postings, and information specific to workforce planners regarding classroom training, web seminars, and other learning opportunities.
Pipkins, Inc. (PIPKINS), founded in 1983, is the leading supplier of workforce management software and services to the call center industry. Its Vantage Point product enables managers to solve the complicated operational issues in today’s multi-faceted call center environment. It offers a rich and robust feature set, as well as an open design that allows for the complete integration of emerging CRM technology. PIPKINS’ systems forecast and schedule more than 100,000 agents in over 300 locations across all industries worldwide. The company is headquartered in St. Louis, Missouri.
The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries. Membership in the SWPP is available to all workforce planning professionals and other interested parties from consulting and vendor organizations. Both individual memberships and corporate membership options are available, with full benefits and costs outlined on the organization’s website at www.swpp.org.