No In-House Installation Required; Includes Online Schedule Access for Agents ST. LOUIS, MO (October 30, 2002) – Pipkins Inc. today announced the availability of WorkforceScheduling.com, an Internet-based workforce management service […]
Archives for 2002
Pipkins Adds Industry-First Automation with the Release of Vantage Point 8.0
Robust Workforce Management Software for Call Centers Now Includes Time-Saving Shortcut Wizards, Pre-Scheduled Reporting & One-Stop Execution of Sequential Tasks ST. LOUIS, MO (July 26, 2002) – Pipkins Inc. today […]
Pipkins Supports Society of Workforce Planning Professionals (SWPP) with Bronze Sponsorship
NASHVILLE, TENNESSEE – July 1, 2002 – The Society of Workforce Planning Professionals (SWPP) announced today that Pipkins, innovator and leading supplier of workforce management solutions, has become a Bronze […]
Benefits of Improving Call Volume Forecasting Accuracy
Improved Call Volume Forecasting Can Lessen Scheduling Problems for Your Contact Center How useful a workforce management (WFM) software-created schedule is will greatly depend upon the accuracy of the […]
Plagued By Scheduling Woes? Boost the Accuracy of Call Volume Predictions
The usefulness of the staff schedule created by workforce management software will rise or fall on the reliability of the predictions it makes about the expected volume of incoming work. […]
PIPKINS, INC. PARTNERS WITH PEOPLE MANAGEMENT SOFTWARE COMPANY, IONTAS LTD.
ST. LOUIS, MO (Feb 12, 2002) – Pipkins, Inc., innovator and leading supplier of workforce management solutions, has announced a partnership with Iontas, Ltd., advanced developers of people and enterprise […]
PIPKINS ENHANCES VANTAGE POINT WITH MAJOR NEW FUNCTIONALITY
Vantage Point enhanced with new advanced email, reporting, automation and security functionality ST. LOUIS, MO (Feb 1, 2002) – Pipkins is pleased to announce the release the following new functionality […]
Pipkins Releases Workforce Management Vacation Planning Module
New Web-Based Workforce Management Vacation Planning Module Added to Pipkins’ WFM Software Suite ST. LOUIS, MO (Feb 1, 2002) – Pipkins is pleased to announce the release and immediate availability […]