Intecom to Market Pipkins Inc. Workforce Management Solutions And Provide Integration and Support Through Its Professional Services Division
ST. LOUIS, MISSOURI (January 29, 2001) – St. Louis-based Pipkins, Inc., a leading supplier of workforce management software for call centers which provides sophisticated forecasting and scheduling technology, has announced a strategic partner agreement with Intecom, a premier provider of eCommunication solutions for eBusiness. Under the agreement, Intecom will market Pipkins software solutions and Intecom’s Professional Services Division will handle systems integration and ongoing technical support for Intecom customers.
Pipkins, Inc. President, James Pipkins, said, “After an extensive industry-wide search and interviews with our customers, we are pleased to be selected as Intecom’s Strategic Alliance Partner for workforce management, their most prestigious designation.”
“This agreement further rounds out the complete and unified set of solutions provided by Intecom, which has long been a leader in the call center and enterprise communications markets,” said Pat Aubert, Intecom Vice President of Marketing. “Pipkins is widely regarded as a provider of advanced workforce management software and is a strong fit with our customers’ desire for superior products,” said Aubert.
Intecom’s current contact center offerings include Centergy call and contact center solutions which offers a full line of routing reports, screen synchronization, call blending, and modular, upgradable designs with supervisor monitoring and agent/supervisor messaging. Pipkins is an ideal fit for Intecom as its software offers unique partitioning and scalability, as does the high-capacity distributed architecture of the Intecom platform.
Tim Venturella, Chief Financial Officer of Pipkins, stated, “We choose our partners very carefully, as does Intecom. We are excited about this alliance because it is more than a sales distribution strategy. We came together with Intecom because of our mutual desire to integrate our products at the development level. There is a real difference between aggregators and integrators. Aggregators market autonomous products either as a suite or via ala carte menus. Integrators, however, blend two or more products together through software engineering to create a package that adds value to the User by leveraging the strengths of the individual products and eliminating redundancies. This is precisely what we plan to do in partnership with Intecom. Over time our products will converge, resulting in a truly integrated CRM product offering that benefits the call center.”
About Pipkins Inc.
Pipkins, Inc. (PIPKINS), founded in 1984, is the leading supplier of workforce management software (Maxima Advantage®) and services to the call center industry. Maxima Advantage, which features Merlang®, PIPKINS’ proprietary optimization algorithm, is the most robust and feature rich system available. It enables managers to solve the complicated operational issues in today’s multi-faceted call center environment. Its open design allows for the complete integration of emerging CRM technology. PIPKINS’ systems forecast and schedule more than 100,000 agents in over 300 locations across all industries worldwide. Corporate Headquarters: St. Louis, Missouri. Inquiries can be made on the Web at www.pipkins.com.
Dallas-based Intecom (www.intecom.com) is an innovative telecommunications company with a 20-year history of providing award-winning solutions to the business marketplace with the introduction of the first digital system that integrated voice and data. It developed its first IP-based enterprise voice platform in 1995. Intecom provides eCommunication solutions for eBusiness that include call and contact center solutions, enterprise systems, professional services and systems integration.