Why do you need call center agent adherence monitoring? Call center schedules are notoriously fragile. Agents may arrive late, log in to the wrong work queue, take breaks or lunch […]
Archives for 2001
NAVY FEDERAL CREDIT UNION INSTALLS PIPKINS’ MAXIMA ADVANTAGE
Navy Federal Credit Union Installs Pipkins’ Maxima Advantage To Automate Agent Scheduling for 10 Call Centers ST. LOUIS, MO (June 18, 2001) – Virginia-based Navy Federal Credit Union, the world’s […]
PIPKINS FORMS STRATEGIC ALLIANCE WITH INTECOM
Intecom to Market Pipkins Inc. Workforce Management Solutions And Provide Integration and Support Through Its Professional Services Division ST. LOUIS, MISSOURI (January 29, 2001) – St. Louis-based Pipkins, Inc., a […]